Shipping

Shipping Information at SoftWash UK 🚚

Quick and Reliable UK Shipping for All Your Needs!

At SoftWash UK, we're committed to delivering your exterior cleaning products swiftly and securely. Our comprehensive shipping policy is designed to provide you with all the information you need for a smooth and hassle-free experience.

1. Shipping Destinations 🌍

• UK Wide Shipping: We ship to all corners of the UK, ensuring that no matter where you are, our products are within reach.
• Exclusions: Please note, we do not ship to the European Union or Southern Ireland.

2. Shipping Process and Timeframe ⏰

• Carrier: All our chemicals are meticulously tracked through Parcelforce.
• Speedy Delivery: Expect your order within 2 to 3 days from the time of placement.
• Order Processing: Orders placed outside working hours, including weekends, might face slight delays.
• Stay Updated: We’ll send you an email with all the tracking information as soon as it’s updated in our system.

3. Shipping Costs and Packaging 📦

• Standard Shipping Costs: For up to 20kg, the cost is £14.64 via Parcelforce.
• Package Capacity: A 20kg box accommodates four 5L containers, totaling 20L.
• Bulk Orders: Ordering 40L? Shipping doubles to £29.28. This pattern continues up to a half pallet size, after which custom shipping arrangements are necessary.

4. Special Notes 📝

• Separate Shipments: Equipment orders are shipped separately from chemical orders.
• Occasional Hiccups: There might be rare instances of loss or damage in transit, potentially delaying delivery.

Custom Shipping and Tracking Queries 📞

For larger orders or tracking inquiries, please reference your order number, customer name, address, and contact details for efficient communication.

Your Assurance from SoftWash UK 💪

• We value your trust in our services and products.
• Our team is dedicated to ensuring that your orders arrive safely and promptly.

Customer Reviews and Testimonials 💬

1. "Great service! Got my chemicals in just 2 days. Will defintely order again." - Jane Doe
2. "Had a slight issue with shipping, but the customer service was top-notch and sorted it out quickly." - John Smith
3. "SoftWash makes ordering supplies a breeze. Reliable and fast!" - Sarah Johnson
4. "Every time I order, the process is smooth and the delivery is on time." - Mark Brown

Frequently Asked Questions (FAQs) ❓

1. Q: Do you ship internationally? A: Currently, we only ship within the UK and do not offer international shipping.
2. Q: Can I track my order? A: Yes, all orders can be tracked. We’ll provide you with tracking information via email.
3. Q: What happens if my chemical order is lost or damaged? A: In the rare event of loss or damage, we will work diligently to resolve the issue promptly.
4. Q: How are shipping costs calculated? A: Shipping costs are based on the weight of your order, with a standard rate up to 20kg.
5. Q: Can I order equipment and chemicals together? A: Yes, but they will be shipped separately.
6. Q: What is the delivery time for orders? A: Typically, delivery takes 2 to 3 days from the order date, barring any processing delays.
7. Q: Are there additional charges for large orders? A: Large orders may require custom shipping arrangements. Please contact us for a quote.
8. Q: How should I contact you for tracking inquiries? A: Please provide your order number and relevant customer details for any tracking inquiries.
9. Q: What are your working hours for processing orders? A: Our standard working hours are weekdays, 9 AM to 5 PM. Orders placed outside these hours may face delays.
10. Q: Is there a way to expedite my shipping? A: Currently, we offer standard shipping speeds only.