Exceptional Customer Support
SoftWash UK Customer Support
At SoftWash UK, customer support is built around practical advice, product knowledge and real-world exterior cleaning experience. We do not just supply chemicals, equipment and training. We help customers understand how to use them correctly, safely and professionally.
Whether you are a contractor, facilities manager, property maintenance company or competent DIY user, our aim is to give you clear support before and after your purchase.
Support from Mark Cave
SoftWash UK was founded by Mark Cave, an experienced exterior cleaning and softwashing specialist with decades of hands-on industry knowledge. Mark’s role is to help customers make better decisions around products, application methods, surface suitability, safety and professional practice.
The support you receive is based on field experience, not generic call centre scripts.
What You Can Expect
- Practical guidance on product selection and use
- Clear advice on softwashing, render cleaning, roof cleaning and exterior surface treatment
- Support with dilution, application and general process questions
- Guidance on safe chemical handling and responsible use
- Honest advice where a product may not be suitable for the job
- Professional support for contractors building exterior cleaning services
Who We Support
- Exterior cleaning contractors
- Softwashing professionals
- Pressure washing businesses
- Roof cleaning companies
- Render cleaning specialists
- Facilities and property maintenance teams
- Competent DIY users looking for clear product guidance
Why SoftWash UK Support Is Different
Many suppliers simply sell products. SoftWash UK focuses on education, responsible use and helping customers understand the process behind the product.
That means we will not overpromise results, push unsuitable products or encourage unsafe working methods. If a job needs testing, a different product, a lower strength, more dwell time or professional training, we will say so.
Our Support Principles
- Clear advice, without hype
- Safety before sales
- Correct product choice for the surface and problem
- Realistic expectations around cleaning results
- Responsible chemical use and runoff awareness
- Long-term customer relationships, not one-off transactions
Product and Technical Guidance
We can help you understand which products are suitable for common exterior cleaning tasks, including organic staining, render cleaning, roof cleaning, rust staining, lead staining, oil staining, surface sealing and softwash application.
We can also provide general guidance around compatible equipment, surfactants, biocides, sodium hypochlorite use, dosing systems and safe working practices.
Training and Professional Development
For customers who want deeper knowledge, SoftWash UK also provides professional softwashing training. This is suitable for contractors who want to understand chemicals, surfaces, COSHH, application methods, pricing, customer communication and professional exterior cleaning systems.
Important Support Note
We are happy to provide product and application guidance, but users remain responsible for carrying out their own surface testing, risk assessments, COSHH checks, PPE selection and safe working procedures.
Always read the product label and Safety Data Sheet before use. If you are unsure whether a product or method is suitable, test first or use a trained professional.
Contact SoftWash UK
Need help choosing the right product or understanding how to approach a cleaning task? Contact SoftWash UK with as much detail as possible, including the surface type, staining issue, photos where available and what you have already tried.
The clearer the information you provide, the more accurate and useful our guidance can be.
Frequently Asked Questions
Can you help me choose the right product?
Yes. We can offer guidance based on the surface, staining type and intended application.
Can you tell me exactly what strength or dilution to use?
We can provide general guidance, but the final decision must be based on surface testing, risk assessment, product label information and site conditions.
Do you support professional contractors?
Yes. A large part of SoftWash UK support is aimed at exterior cleaning contractors and softwashing businesses.
Do you support DIY customers?
Yes, provided the customer is competent, follows product instructions and understands safe chemical handling.
Can you guarantee cleaning results?
No. Results depend on the surface, staining type, age of contamination, application method, weather and user technique.
Can I get more detailed training?
Yes. SoftWash UK offers professional softwashing training for contractors who want structured education and deeper technical understanding.
